Ordering Guidelines

How to Place an Order

1. Browse products from the Shop or use the search bar to find what you need.
2. Add items to your cart. You can add multiple products from different categories.
3. Click the cart icon and review your order, then proceed to Checkout.
4. Create an account or sign in — an account is required to attach your order to your profile and access order history.
5. Enter your delivery name, phone number, and complete delivery address with pincode.
6. Complete payment via Razorpay. We accept UPI, Credit/Debit Cards, Net Banking, and Razorpay Wallet.
7. Your order is confirmed immediately after payment. You will see an Order ID and Payment ID on screen — save these for your records.

Accepted Payment Methods

All payments are processed securely via Razorpay, India's leading payment gateway. We accept:

• UPI (GPay, PhonePe, Paytm, BHIM, any UPI app)
• Credit Cards (Visa, Mastercard, RuPay, Amex)
• Debit Cards (all major Indian banks)
• Net Banking (all major Indian banks)
• Razorpay Wallet

We do not accept cash on delivery (COD) or direct bank transfers for online orders.

Order Confirmation

After successful payment, you will see your Order ID and Payment ID on the confirmation screen. A WhatsApp notification with dispatch details will follow once your order is packed — typically within the same business day for orders placed before 2 PM.

Tracking Your Order

Sign in and visit My Orders in the account menu to track your orders at any time. We will also share a courier tracking number via WhatsApp after dispatch.

Ordering Live Fish or Livestock

Live fish, shrimp, and aquatic plants are shipped within Bengaluru only. Before placing a live fish order:

• Confirm stock availability on WhatsApp at +91 95912 58055
• We will advise on oxygen-packing charges and the best shipping day for your area
• Live livestock orders cannot be cancelled once packed

Cancelling an Order

Orders can be cancelled before dispatch by contacting us on WhatsApp at +91 95912 58055. Once dispatched, the order cannot be cancelled — refer to our Returns Policy instead.