Returns & Damage Policy

Last updated: September 2026

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We don't offer returns or refunds for change of mind

Once an order is delivered, it isn't eligible to be sent back for a refund or exchange just because you changed your mind. If something is genuinely damaged, defective, or arrived dead (for livestock), see below — we sort those out case-by-case.

If Something Arrives Damaged or Defective

Message us on WhatsApp within 48 hours of delivery with your Order ID, photos, and — if you have one — an unboxing video. That's the fastest way for us to understand what happened and work out a fair resolution: replacement, exchange, or credit, decided case-by-case.
Live fish and livestock: We take every precaution packing and shipping, but survival can't be guaranteed once handed to the courier. If livestock arrives dead on arrival, message us with photos within 48 hours and we'll work out a resolution.
Digital products (Fish Catalog, etc.): No refunds once access has been granted.
Hold on to the original packaging until the issue is resolved — we may need it for a courier damage claim.

Manufacturer Warranty

We don't run a separate store warranty program. For branded equipment (lights, filters, pumps, and similar), a manufacturing defect is best raised directly with the manufacturer using your Dhara invoice as proof of purchase — message us if you're not sure who to contact and we'll point you in the right direction.

How to Reach Us

WhatsApp +91 95912 58055 with your Order ID and a description of the issue. We typically reply within 24 hours.

If Something Arrives Damaged or Defective

Message us on WhatsApp within 48 hours of delivery with your Order ID, photos, and — if you have one — an unboxing video. That's the fastest way for us to understand what happened and work out a fair resolution: replacement, exchange, or credit, decided case-by-case.
Live fish and livestock: We take every precaution packing and shipping, but survival can't be guaranteed once handed to the courier. If livestock arrives dead on arrival, message us with photos within 48 hours and we'll work out a resolution.
Digital products (Fish Catalog, etc.): No refunds once access has been granted.
Hold on to the original packaging until the issue is resolved — we may need it for a courier damage claim.

Manufacturer Warranty

How to Reach Us

WhatsApp +91 95912 58055 with your Order ID and a description of the issue. We typically reply within 24 hours.