Warranty & Returns Policy | Dhara Nature Aquarium

Warranty & Returns

Last updated: May 2026

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Unboxing Video is Mandatory

A continuous, uncut unboxing video — from sealed package to full product inspection — is required to process any return, replacement, or damage claim. Claims submitted without a valid unboxing video will not be accepted under any circumstance.

Warranty Coverage

Products carry the manufacturer's warranty. Duration varies by brand and is listed in each product description.
Warranty covers manufacturing defects only. Physical damage, water damage, electrical damage from incorrect voltage, and damage from incorrect installation are not covered.
Warranty claims are processed directly with the manufacturer or through us as an authorised dealer — we will guide you through the correct process.

Returns & Replacements

Returns accepted within 7 days of delivery for manufacturing defects only. Products must be unused and in original packaging.
Shipping damage must be reported within 48 hours of delivery with photos and your unboxing video. Do not discard the packaging — it may be required for the courier's damage claim.
Live fish and livestock: Not eligible for return due to the nature of live goods. We take every precaution to pack and ship livestock safely, but cannot guarantee survival beyond handover to the courier.
Digital products (Fish Catalog, etc.): No refunds after download or access has been granted.
Course registrations: Cancellations made more than 7 days before the batch start date receive a full refund. Within 7 days, a credit note is issued for a future batch.

How to Initiate a Return

WhatsApp us at +91 95912 58055 with your Order ID and a description of the defect.
Attach your unboxing video and photos of the defect.
Our team will respond within 24 hours with next steps.
If approved, we arrange reverse pickup at no charge (for manufacturing defects) or provide a return shipping address.
Replacement or refund is processed within 5-7 business days of receiving the returned item.

Refund Method

Approved refunds are returned to the original payment method (UPI, card, or net banking) via Razorpay within 5-7 business days. Razorpay processing time may add 2-3 additional days depending on your bank.